The corporate office has recently published some tips for resolving issues in email communications, as there have been reports of missives not reaching their intended recipients on SCA-operated servers, emails from SCA addresses being directed to spam folders, etc. They have offered some helpful tips in this article:
Tips like these are always fairly generic, as there are a multitude of ways people receive and read email messages. The Gazette would like to add a couple of additional tips.
If your issues seem to be specific to the East, such as a polling list or difficulty with an SCA-supplied email address, the East Kingdom Web Ministry Helpdesk is a good place to start. You can contact them here: East Kingdom Web Ministry Helpdesk
If you receive your email via an internet service provider, such as your local cable company, you may be able to get assistance by reaching out to their support resources.
If you are receiving email from an address, but it ends up in your spam or junk mailbox, in addition to reporting it to your email provider as “not junk” or “not spam” as suggested in the article above, you may also be able to force the system to behave as you wish by using a rule or filter specific to your email account, which you can set up in your mail program. Even if you don’t want to move that message to a separate folder or label, you can make a rule or filter that tells the program it is not spam, and should go to your regular inbox. The technique for doing this depends on the mail program you use, so you’ll need to consult help documentation for your specific program and/or device.
Here’s how it’s done for gmail, as a sample: Gmail: Create rules to filter your emails